Gartner Market Guide for Workforce Management Applications

Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, 28 de julio de 2021

aTurnos is thrilled to have been listed as representative vendor headquartered in Europe in the latest Gartner Market Guide for Workforce Management Applications.

According to the report, “The application of AI to WFM for employees and managers adds significant value to WFM as an investment. It positions WFM as no longer simply a system of record and operation, but as system of differentiation and transformation... Gartner has observed a steady and continuous shift from the sale of on-premises WFM applications to cloud-hosted WFM applications.

According to Gartner, “application leaders supporting HCM technology transformation as part of a WFM initiative will face a number of decisions when considering which solution type and, ultimately, which vendor is best suited for their respective organizations”.

Part of Gartner analysis is about a key question for buyers of WFM: “Does WFM belong in the HCM suite, or is it better delivered by a point solution?”

The report goes on, “In answer to this, WFM can currently form part of the HCM suite, be provided as a separate point solution or, in some cases, can be a mixture of the two. Typically, this is determined by the complexity of the WFM requirements of the customer, and the level of desire for time, attendance and scheduling to be tightly integrated with wider HCM functions (such as payroll). Broadly speaking, the WFM functionality offered by HCM suites is not as robust as that provided by WFM vendors. However, there are some cases where HCM suites offer robust WFM functionality, so it does vary based on which HCM suite is being considered. Additionally, many WFM vendors have developed functionally in response to COVID-19. This responsive burst of innovation has likely increased the functional gap between WFM as delivered by WFM vendors and that offered by some HCM suites.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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